FAQ

Frequently asked questions

What payment do you accept?


All major credit and debit cards are accepted worldwide via PayPal. A PayPal account is not necessary to make a transaction. As we are based in the United Kingdom, payments are made in GBP £.




How long does delivery take?


Packages are dispatched from the United Kingdom within 2-3 days after receipt of payment and are shipped via Royal Mail. UK shipping is sent via Royal Mail First Class. Delivery time is estimated at 1-3 working days, not including production time. Standard international shipping is sent via Royal Mail. Delivery time is estimated at 6-10 working days. Buyer is responsible for any import/custom charges. Please get in touch if you have any questions regarding shipping methods or delivery times. Returns are only accepted for items of unworn/undamaged condition in their original box and packaging.




How much does delivery cost?


For UK deliveries I offer FREE delivery and parcels are sent via Royal Mail first class For an additional fee I can send the packages 'International Tracked' or 'International Tracked and Signed For' which provide an online tracking number. Please note that tracking is not included in the standard shipping costs. Please contact me if you require this service. Replacements for lost packages are only guaranteed for orders shipped via Royal Mail Special Delivery, International Tracked and International Tracked and Signed. For specific delivery estimates please get in touch at knottedly@gmail.com before purchasing. Buyer is responsible for any import/custom charges.




What is your returns policy?


Returns are only accepted for items of unworn/undamaged condition in their original box and packaging. Contact must be made within 14 days of receipt of order. Please email knottedly@gmail.com for return address.




Press enquiries


For all press enquiries please get in touch via knottedly@gmail.com




Do you do wholesale?


Yes, please do to get in touch if you have a wholesale enquiry - contact knottedly@gmail.com




What are the materials used?


Made with ecofriendly recycled premium soft cotton cord that is tested and certified not to contain any harmful substances that are a danger to human health and environment